Channels & viewing

[adyshoutsnever]

I first tried to sign in with cineplex account. Got to the verification code step. Once that was entered, a screen would pop up with ‘something went wrong’ then the app crashed and brought me to Home Screen. I updated the app thinking that was the issue, but the same thing would happen after verification code was entered. Any idea how to fix this? Was hoping to rent a movie. 

[makaiguy]

@adyshoutsnever-

After removing a channel, best practice is to restart** your Roku to clear its memory cache BEFORE reinstalling the channel. Did you do this? Without the restart you may not get a clean reinstall.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.