Channels & viewing

[Snoopy9017]

• Why isn't this channel not playing most of its movies?? It's ridiculous!!

[RokuCarly]

Welcome to the Roku Community, @Snoopy9017!

We'd be happy to be of assistance here and suggest some steps to help you troubleshoot this app. 

Before proceeding, are there any error messages prompted when you try to access this app? Is this the only app affected by this issue?

In the meantime, kindly follow the steps provided below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

We need to make sure that these steps have been done precisely to work. You may also visit this support article for more details information: How to resolve a channel playback issue

Keep us posted on how it goes and we'll continue assisting you from there.

Warm regards,
Carly

[kkchan43]

I have the same problem with Cinema Box. The steps below did not work. Every time a movie is selected in Cinebox, it just exists the app. No other app has a problem.

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

[mtorres1024]

Did not work. Did the steps twice.

[Geolog]

Having the same issue. Followed your steps and it just exits to the home screen. Obviously doesn't work.

[RokuCarly]

Hi Community users!

Thanks for bringing this to our attention. Rest assured that we will review and correct this matter thoroughly.

Kindly provide us with the necessary details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version.

We'll be looking forward to your response.

Regards,
Carly

[AvsGunnar]

Cinema Box is just the repackaged/backup to the Movieland channel/app.

The developer did not respond well to issues when it was Movieland, and users will likely experience the same experience with Cinema Box.

While it has some very good movies, like its predecessor, some will work, while some won't.  At other times, the entire channel/app will stop working and then it will be fixed and start working again.  With this channel/app, you will just have to learn to enjoy what you get, when you get it.

There really is no fix that Roku can deploy to get these issues sorted on your Roku devices.

If you run into an issue with Cinema Box, try using Movieland.  If experiencing the same issue, then both are likely using the same source server for the particular content and will need to be resolved by the developer(s).

https://channelstore.roku.com/details/2baedbba13b6d7a51e607e66298bd8a8/movieland

https://channelstore.roku.com/details/d20fa9f6856120f6320221386597cff7/cinema-box

You can read through their Privacy policies for their contact info(s). 

--- 

edited to add... just as an fyi, both of these are loading up fine on an Ultra 4660 (US-based).  Does take a bit for the "channel feed" to load.  

[valsawolverine]

I tried this! Same problem as before! Same movies even! Now even more movies! It’s not on my end. 

[RokuCarly]

Welcome to the Roku Community, @valsawolverine!

Thanks for bringing this to our attention. Rest assured that we'll review your concern thoroughly.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly