Channels & viewing

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AmazingOne1
Channel Surfer

Channels Jumping Ahead on Xfinity App

When trying to change channels on the Xfinity App the channels jump ahead numerous channels - so trying to watch one channel up is almost impossible.  Really not happy with Xfinity App within the Roku system.  Not sure if it is Roku or Xfinity but is extremely frustrating!

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3 REPLIES 3
RokuJohnB
Community Moderator
Community Moderator

Re: Channels Jumping Ahead on Xfinity App

Hi @AmazingOne1,

Thanks for posting in the Roku Community!

We will be more than delighted to help you with your Xfinity issue since it will jump ahead on numerous channels. Please try these troubleshooting steps below.

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart.

If the issue still persists, please try to remove the channel by highlighting the channel tile on your screen, pressing the star button on your Roku remote to open the options menu, and selecting remove channel. In addition, add the channel again by scrolling down to search, entering the name of the channel, highlighting the channel, and selecting add channel.

Please keep us posted on what you find out.

All the best,
John

John
Roku Community Moderator
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AmazingOne1
Channel Surfer

Re: Channels Jumping Ahead on Xfinity App

Did all the suggested options and still does not work.  Thanks for trying!

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RokuJohnB
Community Moderator
Community Moderator

Re: Channels Jumping Ahead on Xfinity App

Hi @AmazingOne1,

Thanks for keeping us posted!

Please be advised that after attempting the troubleshooting steps, videos from other channels play fine. In that case, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

If there's anything else that we can do to assist you, please let us know.

Best regards,
John

John
Roku Community Moderator
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