Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Channel cannot be removed

I have been trying to removed FTA Puerto Rico channel from the manage subscription menu with no success. 

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Community Streaming Expert

Re: Channel cannot be removed


Many of the Subscription channels require you to cancel the subscription first before you can remove it from the Roku device.  Head over to and sign in to your dashboard account and cancel the subscription under "Manage Subscriptions".  Then try again to remove FTA Puerto Rico.

Generally, only the free channels/apps can be removed from the device simply using the * button.  Or those in which you pay the provider directly.


If you have already canceled and still having trouble just removing the channel/app tile, go to Streaming Channels on the device home screen, search for the FTA channel/app, select it, and look for option "Remove Channel".

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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