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Gussy512
Newbie

Channel Thumbnails Not Loading on Home Page

For the past week or so, the channel thumbnails are taking a long time to load on the homepage. We've tried clearing the cache and system restarting but there has not been an improvement. The channels eventually load after about 30-45 seconds. If we use the voice command from the remote or the preset channel buttons (Netflix, Disney+), we can get to the channels that way. Has anyone experienced this? The device is Roku Ultra 2022 4K. 

 

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1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: Channel Thumbnails Not Loading on Home Page

@Gussy512 

This was a recent develoment addressed in Known Issues/Issue Tracking Board a couple of days ago

https://community.roku.com/t5/Issue-Tracking-Board/Channel-tiles-missing-from-Home-Screen/m-p/910736...

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If the steps in the solution posted over there (clearing cache, restarting device) did not work, I believe Roku is indicating a Factory Reset may be necessary. (Settings/System/Advanced System Settings/Factory Reset) or press and hold reset button for 30+ seconds.  **Make sure you have a working physical Roku remote before performing a Factory Reset on a RokuTV or Roku device.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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