Forum Discussion

skip2922's avatar
skip2922
Reel Rookie
3 years ago

Cbs app says " we're sorry, an error occurred" when i try to stream a show.

My CBS app says " we're sorry, an error occurred" when I try to stream a show. I've tried Uninstalling cbs and re installed it, same issue. Trying to contact someone at roku or cbs is like trying to ...
jstonb65's avatar
jstonb65
Newbie
3 years ago

The CBS app hasn't been working for weeks, and it was spotty before.  Removing/restarting/adding doesn't work.  I'm convinced they are trying to make people get Paramount+. 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

jstonb65

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

  • bfr22's avatar
    bfr22
    Reel Rookie
    3 years ago

    So I was having the same issue and here is what I found worked for me, after thinking nothing was working. I made sure my Roku box had all updates. Then I deleted the CBS app. Then I restarted my Roku box. Then I reinstalled the CBS app. The difference that I noted was that when I went into the CBS app and it forced me to activate (I always chose the online computer/mobile option) rather than before where it sent me to cbs.com/roku and would issue a 5 character code…NOW it directed me to cbs.com/tv/roku and issued a 7 digit code.  Once I put that in everything worked.  Good luck.  Hope it works for you.  If it does Reply here and Kudos this answer so others can benefit.