I did this and still have the same problem. I did a factory reset, which is a pain as I obviously had to redo everything, but I still have the same issue. It is only with the cbs app.
@skip2922
Appreciate your response.
If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.
Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
You can reach them here
Regards,
Karla
I have not used the CBS app in a long time but I tried it tonight to see if I experienced your problem.
I can't get the CBS app to load here at all. It tries to load then just returns to the Roku home page channel grid. Remove/Restart/Reload has made no difference, which should indicate I have a clean install of the latest version. I have CBS Version 7.7, build 20220928.
I received Roku OS version 11.5 just yesterday. It may be that CBS needs to update their app to be compatible with Roku 11.5.
makaiguy, if you have both the CBS and Paramount channels (and anything else that may be associated with CBS) try removing them all and then restarting. If they share the registry then just removing one doesn't clear the registry. Just a thought, although 11.5 is probably the more likely culprit.
