Channels & viewing

[Kory1]

I can't log into max on any of my ROKU devices. I have the max on my phone and 2 firesticks. They all work fine and I can log in and out of them like normal. When I try to login to max on my Roku devices, at first it seams ti work fine. As soon as you click on a show to watch it says you have to sign into your provider. I follow the instructions and then max says I have to create an account. If you do create an account it says I already have a account. Then I get logged out and the process starts all over. I have deleted and reinstalled the app and updated my roku device. Not sure what to do now....

[jpvr]

Recently Max will not keep me logged in on multiple Rokus in the same house/on the same network. Every time I move to a different TV I have to log in again. I can't remove the app and reinstall it - I have to cancel my subscription in order to remove it, and I don't want to risk losing my lists. Any ideas?

[RokuCarly]

Welcome, @Kory1 @jpvr!

We're grateful to have you here in the Roku Community.

Thanks for reaching out and letting us know about the login issues you're currently experiencing with the Max app on your Roku streaming devices. We'd like to provide further information about this and help you contact the right Support.

Since this is an authentication issue within the Max app, we highly recommend directly coordinating this with the channel provider, as they develop and maintain their app on the Roku streaming platform independently. They have access to your subscription account, so they can help you further.

You may reach them here for further assistance: Max Support | Contact Us

We hope this will be sorted out soon.

Best regards,
Carly

[makaiguy]

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@jpvr wrote:

I can't remove the app and reinstall it - I have to cancel my subscription in order to remove it, and I don't want to risk losing my lists. Any ideas?

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It has been reported that you can remove a channel app without canceling your through-Roku subscription to it via the official Roku remote app on an Android/iOS phone/tablet. This allows you to use the remove/restart/reinstall procedure used for other channels that are not subscribed through Roku.

Load up the app and be sure it is connected to your account.  At the bottom of the first screen, click Search and do a search for the installed channel name.  On the resulting screen you should get options to Launch the channel on your Roku, or Remove the channel. 

I can confirm that you can uninstall a channel app in this way, but I have not had any subscriptions through Roku in years so I cannot confirm from my own experience that that leaves a through-Roku subscription in place, but others have reported it does.