Channels & viewing

[BR-Anderson]

I can watch my NETFLIX without a problem, but the subscribed channel A&E CRIME CENTRAL will not play and when I look in myroku it's there but there is a blue dot beside the subscription.

[RokuEuniceL · Accepted solution]

Hi @BR-Anderson,

Greetings from the Roku Community!

We'll be glad to assist you with your problem on A&E Crime Central. For us to better understand the issue you are experiencing, please provide us with additional information:

• When did the issue occur?
• Is the issue happening on A&E Crime Central only while other content on The Roku Channel is playing?
• Have you tried updating your software to the latest version?
• Have you tried removing the app, restarting your system, and adding the app again?

Kindly try updating your software, removing the app, restarting your system, and adding the app again.

We are eager to hear from you and investigate this matter further. 

Kind regards,
Eunice