I am trying to login to my Cineplex account on Roku and when I enter my email and password, I get "failed to register new device" and am unable to login for some reason. I removed the app and reloaded it, but that has not resolved the issue. Has anyone experienced this in the past and have any tips on how to resolve?
After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this? Without the restart you may not get a clean reinstall.
Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.
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yeah ive been trying all day. i can get in on my phone and laptop fine but the roku app is a problem. now im getting 'failed to register new device'. ive been using this at least a couple years now, so its hardly new. only thing. I'm currently on a 4 hour wait with cineplex