Channels & viewing

[khajihana]

Can’t play anything on Roku channel or discovery+. I’ve tried resetting, unplugging tv as well as checking internet; I even went so far as to factory reset it to no avail and I’m using a free trial before I start paying for subscription and I would like to be able to actually use it. I have a standard 43 inch Roku tv.

[RokuJechealR]

Hi @khajihana,

Congrats on your first post in the Roku Community!

We appreciate you reaching out regarding your issue with the channels not working.

We need your help. Could you provide the following details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• When did you start seeing this issue occur?

We look forward to hearing your response and receiving your device details.

Best regards,

Chel