I am a subscriber to regular HBO, purchased and managed through Roku. Today, I wanted to get going with HBO Max, but had all sort of issues, too many to recount.
So, since my current HBO subscription was ending in two days, 12/19/20, I thought I would just cancel that and then go on my computer to HBOMax and subscribe for six months (20% off deal) under a new account. That's with a DIFFERENT email address than my HBO account. I did that.
Then I went back to Roku and installed again the HBO Max channel. I expected it would ask me for my sign in credentials, but it did not. After waiting all day for it do to this earlier, it apparently converted me to HBO Max and automatically used my log in from my old HBO account.
So, I thought, okay, I'll just sign out and sign back in with my new HBO Max account. I did the sign out, and it came up with a message saying I can sign back in any time. Cool. Except it never gives me the sign in screen. Ever. It always logs me back in automatically with my old HBO account credentials.
I tried over and over signing out, uninstalling/reinstalling the channel, rebooting the Roku (both of my Rokus), but I cannot get it to give me a sign in screen. And, it usually will not even offer to let me sign out. It's only occasionally even offers me the ability to sign out. Only comes up once in a while.
I even tried going to my HBO Max phone app and telling it to sign out all devices, and waiting the requisite 4 hours it says it may take. Nope, no luck. It still logs me back into my old HBO account automatically.
So, I am HOPING that on 12/20 after my original HBO subscription account expires, that HBO Max will finally let me log in with my new HBO Max account. But I fear that it will get stuck on some message saying something like "your HBO subscription has expired, do you want to renew?" Then if I say yes, I'll have two HBO Max acccounts, and if I say no, I'll have not any HBO Max I can watch on Roku.
ALL I WANT IS A SIGN IN SCREEN.
Any input on this? I'm pulling my hair out.