Channels & viewing

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Can't add global TV channel in Canada

My roku accouny has the correct ip address for my region. I go to the activate page, enter the code shown on my tv and a popup asks me to sign in but when I tap Sign In, notjing happens. There is no choice of internet/cable provider offered and screen just sits there. I can sign in to CTV app on my Roku using my provider and Global is the same area, both in Canada. Help, please?

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Community Moderator
Community Moderator

Re: Can't add global TV channel in Canada

Hi @souldancer,

Thanks for your first post in the Roku Community!

We understand that you are having difficulties accessing the Global TV channel on your Roku and we sincerely appreciate your patience about this matter.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Please keep us posted if you need further assistance or clarification.

Best regards,


Mary F.
Roku Community Moderator
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