While watching the Roku Live Channel, the audio and CC will gradually go out of sync. The audio can be fixed by exiting and returning. However, even after turning C on and off, it remains out of sync with the audio running about a minute, if not more, behind the CC. How can this be fixed?
Does the issue only occur on specific content within The Roku Channel? Have you checked other channels if the same issue occurs?
Moreover, in some cases, removing the affected channel and then reinstalling it helps. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
If you are unable to resolve the issue, can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID) -steps to reproduce the issue you are seeing Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.