Hi @Llw1977,
Welcome to the Roku Community!
We regret to hear about this. In this case, we would recommend getting in touch with one of our Account and Billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions," and they are the best ones to help you out with that matter.
Regards,
Rey
ERey.
Roku Community Moderator