Channels & viewing

[Ifranklin]

My Roku is will exit a steaming app and go back to the main menu after less than 3 minutes of play time. It does this with all the apps. We have tried deleting apps, reinstalling, and restarting, but that hasn't helped. I tried switching the hdmi port and reseting the TV and turning off the wifi on the TV. Nothing has helped. I don't know what else to try. 

[RokuKariza-D]

Hi @Ifranklin 

Thanks for reaching out here in the Community.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.

All the best,
Kariza

[arc777]

I had the same issue with a Panasonic TV I bought last week. Software and Apps were all up to date on Roku.

I’ve plugged into mains socket (not a USB) and it seems to have fixed the problem. I’m a bit surprised that the USB on a brand new TV (the port recommended for a hard disk) doesn’t provide consistent power when older TV’s have done but so far it seems to be the case.

[RokuKariza-D]

Hello @arc777 

We hope you're doing well.

We are glad that you were able to resolve your issue. In case the issue resurfaced, please let us know so we can assist you further.

Have a great day!

All the best,
Kariza