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kingjp
Level 7

BBC Iplayer Not Streaming Live Content

BBC Iplayer is not streaming live channel content (Note - Live from Homepage works but Live content from channel listing does not) and keeps showing error code 02000

This is not a connectivity issue as I can stream live channel content on iphone and laptop.

Who needs to fix this BBC or Roku?

 

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2 REPLIES 2
Drummernaut
Level 9

Re: BBC Iplayer Not Streaming Live Content

I am not sure if this falls under the same issue but my BBC America app stopped working last Friday. I emailed BBC America and got this response:

"Hi there, We're sorry you're having some trouble with that. ​ The BBC America app and website are not working. Our tech team is working on this and some related issues. However we do not have a timeline for a fix. We're improving and expanding the service as quickly as we can. Please make sure to check our apps for updates, as new features and bug fixes are rolling out frequently. To ensure you are always running the latest version, please delete and re-install the app and/or perform a Hard Refresh of website. In the meantime, please use your cable provider's TV everywhere streaming services (their app, website and set top box) to access content from these networks. Not the AMC app or website. Please let us know if you have any other questions. AMC+ Support Team For schedule updates and other AMC+ news, Like us on Facebook: www.facebook.com/TheGoodStuffAMCPlus/ Follow us on Twitter: twitter.com/amcplus Like us on Instagram: www.instagram.com/amcplus Ticket: https://rlje.freshdesk.com/helpdesk/tickets/3826697"

So it seems that BBC America is having problems, not sure but this could extend to the Iplayer.

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atc98092
Community Streaming Expert

Re: BBC Iplayer Not Streaming Live Content


@kingjp wrote:

This is not a connectivity issue as I can stream live channel content on iphone and laptop.

Who needs to fix this BBC or Roku?


It doesn't matter if it works on other devices, as they are using different apps written in a different programming language to access the content. Since BBC is responsible for their app/channel on Roku devices, it's something that they will have to address.

Dan

Roku Community Streaming Expert

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