Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Robocelot
Channel Surfer

Re: Apple TV crashing and freezing

Same issue. Apple TV is the only channel with an issue. Please do not recommend the same delete-reboot-reinstall solution. It only works for a few minutes at best. Why hasn't roku fixed this yet?

RokuDanny-R
Retired Moderator

Re: Apple TV crashing and freezing

@Robocelot

Thanks for the post.

If you have already tried removing the channel, restarting the Roku device, and re-installing the channel and are still seeing the issue occur, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
AaronShep
Newbie

Re: Apple TV crashing and freezing

This is not exactly a fix, but a workaround. If the video freezes, you can press the Right Arrow on the remote to jump ahead a few seconds. That gets you past the sticking point, and the video resumes. This is obviously a problem with Apple TV, because if you jump backward instead, it will always freeze again in the exact same spot.

LibbyLib
Reel Rookie

Re: Apple TV crashing and freezing

@AaronShep Thanks so much for sharing your workaround. It works as you said, and is far less of an interruption to the continuity than having to back out of the show and go back in.

0 Kudos

Re: Apple TV crashing and freezing

Roku for two years you have been giving same response that doesn’t work we might need a boycott Roku to get you moving where is the customer support? 

Thank you

0 Kudos
RokuJechealR
Community Moderator
Community Moderator

Re: Apple TV crashing and freezing

Hi @Madashell107,

Thanks for your first post in the Roku Community!

We're sorry for the inconvenience that it has caused. That's not what we aim for. Please share your issue to see how we can help. How long have you been experiencing this issue? In addition, what troubleshooting steps have you taken so far to reproduce the issue?

Your assistance is much appreciated so we can resolve the issue as soon as possible.

All the best,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.