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Renisha
Binge Watcher

Re: CW not playing after doing removing app , restarting and adding app back

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Wow that’s absolutely in crazy! I did a factory reset and my app started playing normally I did not pay anything! I didn’t think that by out to the CWapp I would end up getting a scammer on the line

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DBDukes
Community Streaming Expert

Re: CW not playing after doing removing app , restarting and adding app back

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@Renisha 

That's awesome. You took the bull by the horns and fixed yourself. Today was a win.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

HeyItsAD
Binge Watcher

Re: CW not playing after doing removing app , restarting and adding app back

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@Renisha @A factory reset on your roku or your router or your tv? And didn’t you lose all your roku apps if you did a factory reset?

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Renisha
Binge Watcher

Re: CW not playing after doing removing app , restarting and adding app back

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When I set back up and signed in, it restored all my apps back to my TV and I have been watching The CW for the past 50 minutes with no interruption

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Renisha
Binge Watcher

Re: CW not playing after doing removing app , restarting and adding app back

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And I did the factory reset home my roku

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HeyItsAD
Binge Watcher

Re: CW not playing after doing removing app , restarting and adding app back

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@Renisha How did you do a factory reset on the roku device? I know how to do a restart but not a factory reset? I’m guessing you had to also reset up the WiFi to communicate once you did?

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HeyItsAD
Binge Watcher

Re: App stop working and will not load, The CW app (not The CW Seed)

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@kjunmac How did you get yours to resolve?

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Renisha
Binge Watcher

Re: CW not playing after doing removing app , restarting and adding app back

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You go to home on your Roku remote and then you go to your settings then choose select system then select advance system settings then choose factory reset. if you have a Roku TV then you factory reset the tv  but I don’t so I just factory reset my Roku

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HeyItsAD
Binge Watcher

Re: CW not playing after doing removing app , restarting and adding app back

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@Renisha did you have to reset up your WiFi too?

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Renisha
Binge Watcher

Re: CW not playing after doing removing app , restarting and adding app back

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My roku then when I signed in, everything restored

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