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PondGirl
Reel Rookie

All the same commercials on a consistent basis

We are getting gaming commercials. Gaming I mean, apps for your phone or table. Almost every commercial. How can we change our ad preferences? 

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RokuJharra-Q
Community Moderator
Community Moderator

Re: All the same commercials on a consistent basis

Hi, @PondGirl 

Welcome to the Roku Community!

Thanks for reaching out about this. We'd love to help you out with the commercial issue. We can start with the basic troubleshooting steps below.

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select Privacy
  4. Select Advertising
  5. Select Sensitive ad content
  6. Select one or more sensitive ad categories
  7. Press OK

For more detailed information, please refer to our support article on how to manage ad preferences.

Hope this helps!

The Roku Community Team

Jharra Q.
Roku Community Moderator
PondGirl
Reel Rookie

Re: All the same commercials on a consistent basis

These are ads from Google Play for games. There isn't a sensitive topic about those type of ads.

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