Channels & viewing

[kpatel1]

I wondering if there's anyone having the same issues with their adult swim app as I am. The simulcast selection just spins and then I get the message that they've messed up, the same happens with some of the shows and episodes.

My connection is excellent, my subscription is active so...what gives?

[RokuCarly]

Welcome to the Roku Community, @kpatel1!

It seems like you are having playback issues with the Adult Swim app on your Roku. No worries! We'd be happy to suggest some steps to help you troubleshoot. 

Before proceeding, may we know if this is the only app affected by this? If so, kindly follow the steps provided below precisely:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

You may refer to our support article depicted to this: How to resolve a channel playback issue

Keep us posted on how it goes and we'll go from there. 

Best regards,
Carly

[kpatel1]

@RokuCarly I tried that and I'm still having the same issues. The Simulcast won't load and some episodes of some shows won't either - even though they show as being available. I put in a support ticket with the Roku team earlier this year and they never followed back up when I explained I still have no resolution.

[RokuCarly · Accepted solution]

Hi, @kpatel1.

Thanks for responding and for providing us with additional information. 

In this case, we highly recommend directly coordinating this with the channel provider as they develop and manage their app on the Roku streaming platform independently. 

You may reach them here for further assistance: Adult Swim Support | Contact US

We hope this will be sorted out soon. 

Best regards,
Carly