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NET19
Newbie
‎06-23-2022 07:27 AM

Account charges & Channel issues

Hello my account has been charged extra for BET+ and Mt account is supposed to be charged $3.99 for the next 5 months yhen the regular price so why did my account just get charged $9.99 as soon as I put in my information & I did not agree to $9.99 I only agree to $3.99 because it was doing a promotion that was displayed on my screen

@Annette 

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2 REPLIES 2
renojim
Community Streaming Expert
‎06-23-2022 02:51 PM

Re: Account charges & Channel issues

@Hector-Rokuor @Natan-Roku should be able to get to the bottom of it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Alex-Roku
Retired Moderator
‎06-24-2022 11:37 AM

Re: Account charges & Channel issues

Hey @NET19, we see you are reaching out about not being billed the correct amount and wanted to know if we could help. We will reach out to you via private message so we can collect more information about your account and the promotion to investigate further. Please be on the lookout for a message from us, 

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