Channels & viewing

[Guypgosh]

I bought this ONN tv last month for aunt in nursing home to show pictures.  
ONN model 100012586
hardware id CD09X

sw 12.0.0 build 4181-DF

device id S0GXC3167d51

i have installed, deinstalled, system power reset.  It doesn’t open app when selected. It blinks once and sits there. 

thanks, Guy.  [personal information removed]

[RokuKarla]

Hi @Guypgosh

Thank you for sharing your observations and providing information. We have acknowledged the issue and our engineering team is investigating it thoroughly.

Could you add additional information, so we can further investigate this? Please send us the following details:

Please provide the tracker ID when the issue occurs. You can obtain this ID by pressing the Home button five times, followed by the Back button five times.

Kindly provide the steps to reproduce the issue you are experiencing.

If possible, please provide a photo or video illustrating the issue so we can better understand what is occurring.

We are actively monitoring and investigating the discussions on this thread. Thank you for your patience and continued support.

Regards

[Guypgosh]

Tracker Issue ID 51-179-687

Steps

Go to home

Select Roku photo stream

It blinks once and hangs up so only way to get out of it is hit home key

In settings screensaver is set to Roku photo stream 

In my roku photostream app we have app set up with 2 streams and 3 members and one stream has approx 150 pics.  It never comes up to select a stream.  

[RokuMary-F]

Hi @Guypgosh,

Thanks for providing all the information we requested and we're sorry for the inconvenience.

In regards to the issue with Roku Photo streams crashing to the home screen. We'll send this over to the Roku team for investigation. We'll get back to you once an update is available I'll be sure to update this Community thread

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.
 

Best regards,
Mary

[Guypgosh]

I got a message on Sunday morning early asking if worked.   I checked Sunday when at the nursing home and it still did not load.   It did act differently.    It blinked and then went back to the home screen after about 15 seconds.    It would previously just hang up and be stuck

[RokuDanny-R]

Hello @Guypgosh 

Thanks for the follow up.

I have passed along your concerns and information to the appropriate Roku team to investigate further. 

Once more information is available, I'll be sure to update this Community thread. In the meantime, can you please provide us with a video of the issue you are experiencing?

Your patience and understanding in the meantime is much appreciated.

Thanks,
Danny