Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JorgeSld
Level 7

Roku Live TV missing channels

A few days ago I noticed that most of the Roku Live TV channels on my Roku Ultra are missing. It only appears a black screen. Few of them work. Try to reset the box. Also do a factory reset. Nothing works.  Have the Live TV channel on a Firestick 4K and channels work perfectly but not on the Roku Ultra 4800X. The device has the latest software. Any idea?

Model: Roku Ultra 4800X

Software version: 10.0.0 build 4209-C2

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6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Live TV missing channels

@JorgeSld

Thanks for the post.

What specific channels are you trying to watch this content on? Are you watching this content through The Roku Channel or are you watching through the channel directly?

Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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JorgeSld
Level 7

Re: Roku Live TV missing channels

The channels I'm talking about are the Live TV channels on The Roku channel. I already uninstalled The Roku channel app and reinstalled it again. Still no live channels. Most of the channels appear with black screen.

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makaiguy
Community Streaming Expert

Re: Roku Live TV missing channels


@JorgeSld wrote:

The channels I'm talking about are the Live TV channels on The Roku channel. I already uninstalled The Roku channel app and reinstalled it again. Still no live channels. Most of the channels appear with black screen.


After removing a channel, best practice is to clear the Roku's memory by restarting it before reinstalling the channel. Did you do this? Without the restart you may not get a clean reinstall.

Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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JorgeSld
Level 7

Re: Roku Live TV missing channels

Yes. I did it. Still no channels.

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renojim
Community Streaming Expert

Re: Roku Live TV missing channels

@JorgeSld, where are you located?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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JorgeSld
Level 7

Re: Roku Live TV missing channels

Puerto Rico.

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