Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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aboysick
Level 9

Re: Roku tv not showing the thumbnail pictures

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I think it's a bug too. Last night when I switched from antenna I got the background screen on the home screen and no icons at all. I went back to antenna and it was just a blank screen. I finally had to unplug it and everything came back afterwards. This is really annoying and TCL is no help at all. I'll never by another tv of there's again!

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blade_005
Level 14

Re: Roku tv not showing the thumbnail pictures

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I will occasionally see the same issue with Prime Video on my 32" S-Series TCL Roku TV. Others have mentioned deleting apps to save some memory resources, but I have 60+ apps on my S-Series and it only happens rarely and only with the Prime Video app. When it does occur I find that doing a RESTART will correct the issue. SETTINGS -- SYSTEM -- POWER -- SYSTEM RESTART -- RESTART. The same as pulling the plug, but you just need your remote to get it accomplished. Probably not a bad idea to just perform a RESTART/REBOOT of this older device weekly to clear out any cobwebs that build up. I still think this is a Prime VIdeo / Roku OS bug more than deleting a large portion of the apps you have installed.

TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS Soundbar | FTV4K Max
TCL Roku-TV 43S425 (4K HDR) | FTV4K Max
TCL Roku-TV 32S301 (720p) | FTV4K Max
YABER Y31 1080p LED Projector | ONN 5.1.2 Dolby ATMOS Soundbar | FTV4K Max

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blade_005
Level 14

Re: Roku tv not showing the thumbnail pictures

Jump to solution

I will occasionally see the same issue with Prime Video on my 32" S-Series TCL Roku TV. Others have mentioned deleting apps to save some memory resources, but I have 60+ apps on my S-Series and it only happens rarely and only with the Prime Video app. When it does occur I find that doing a RESTART will correct the issue. SETTINGS -- SYSTEM -- POWER -- SYSTEM RESTART -- RESTART. The same as pulling the plug, but you just need your remote to get it accomplished. Probably not a bad idea to just perform a RESTART/REBOOT of this older device weekly to clear out any cobwebs that build up. I still think this is a Prime VIdeo / Roku OS bug more than deleting a large portion of the apps you have installed.

TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS Soundbar | FTV4K Max
TCL Roku-TV 43S425 (4K HDR) | FTV4K Max
TCL Roku-TV 32S301 (720p) | FTV4K Max
YABER Y31 1080p LED Projector | ONN 5.1.2 Dolby ATMOS Soundbar | FTV4K Max
jheard901
Level 7

Re: Roku tv not showing the thumbnail pictures

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blade_005's solution fixed the issue I was having for my Roku 55C807. I was able to hear the audio for inputs in HDMI 1, 2, or 3, but the video was not displaying. Restarting through the Power menu fixed this problem. Thanks!

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CarltoNegro
Level 7

Re: Roku tv not showing the thumbnail pictures

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I was having this same issue. Not sure if using Amazon Prime is what caused the app icons to disappear, but using the reset option fixed the issue.

ZamariHunt10
Level 7

Re: Roku tv not showing the thumbnail pictures

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Thxs it worked

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RokeUltra
Level 7

Re: Roku tv not showing the thumbnail pictures

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I think it is a hardware problem. I took back a roku  that was working fine for a price difference at costco, but they made me get a new one, and the new one has this problem and would not work 1 touch  correctly like my previous Roku ultra, which not only turned on the tv, but then switched to the ROKU input. The new doesn't do that, but it will jump to ROKU once the TV is turned on but not from when the TV is completely off.  Also, the Roku has switch to Roku while we were watching regular TV.  

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