Channels & viewing

[Rychecat]

I have been locked out of Britbox for 10 days. Does not recognize Roku password even though payment is threw Roku and my player.

Roku customer service bounced me around to 4 different people. New full year payment went in today.WTF

[RokuDanny-R]

@Rychecat

Thanks for the post.

For clarification, are you tryin to access BritBox through The Roku Channel or are you accessing the channel directly?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[LWorkman]

Yes

[LWorkman]

I go to my RoKu screen with all of my channels free and paid and click on BritBox.  It keeps wanting me to subscribe and when I click a plan, it tells me I am already a subscriber, but nothing happens.  I do live in USA.    

[Rychecat]

You must go into britbox.com and register with same email and password and it will give you Roku connect option.

[Hector-Roku]

Hi @LWorkman, we see you're having issues with logging into BritBox. To clarify, are you looking to log in to The Roku Channel or the standalone version of Britbox? If you are looking to use The Roku Channel version, you will not be prompted to login. That channel uses your Roku account credentials to access the content. If you're using the standalone version, you will be prompted to sign in with the account that you have set up directly with BritBox. Are you able to confirm by visiting each of the different BritBox channels which one you are trying to use? Please let us know.

[Nehen]

where is the answer to this problem? I am having the very same issues.

[RokuDanny-R]

@Nehen

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? Are you trying to access Britbox through The Roku Channel or through the channel directly?
With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Justmeemily]

I'm having this issue as well. I somehow got signed out of my britbox app on the Roku and when I tried to sign in with my Roku email it says I need to subscribe. I purchased the subscription through Roku and it's a year long (not expiring until April). I also tried to access it through the Roku Channel and it prompts me to subscribe. Please assist.

[RokuDanny-R]

@Justmeemily

Thanks for the post.

For clarification, are you trying to access BritBox through The Roku Channel, or directly through the channel itself? Is it possible that you signed up to BritBox with another email?

With more detailed information, we will be able to assist you further.

Thanks,
Danny