Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't enter capital letters on Streaming Stick Plus

I recently switched to Spectrum, and installed the SpectrumTV app on my Roku Streaming Stick Plus. Spectrum REQUIRES a capital letter in a password, but when I got to the password entry dialog, the interface on the Stick+ shows nothing but a horizontal row of letters (also a space and and a backspace), plus 3 buttons that let me choose Numbers ("123"), Letters ("ABC") or Special Characters (!#$, or whatever). No provision for entering a capital letter. 

My other ROKU has a different interface for entering a string, with an Up/Lower Case button, so there's no problem with such a password restriction.

I contacted Spectrum, but (surprise!) they weren't willing to change their password restrictions for one customer. At first, I blamed Spectrum for the problem, thinkin that the alphanumeric entry interface was their issue, but when I used the other Roku to navigate to the same password entry dialog, and saw that the interface was peculiar to the device, I realized that Spectrum was only using whatever password entry interface supplied by the underlying Roku device.

Any suggestions? I would be astonished to learn there was no way to enter capital letters on the Stick+, and this may be cockpit error, but I could find NO way to switch to capitals on the Stick+.

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8 Replies
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Level 19

Re: Can't enter capital letters on Streaming Stick Plus

Try pressing the * button on the remote.  I think that switches case.

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Level 7

Re: Can't enter capital letters on Streaming Stick Plus

I also have the Streaming Stick +  and had the other one before.  The have the same issue, with not able to get a capital letter.   I hit the* button and it did not do anything to give me a Capital letter.

The * did not give me a Capital letter.

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Re: Can't enter capital letters on Streaming Stick Plus

I figured it out!!!! I too thought the same thing until I played with it. 
here’s how when you come to the letter that needs to be capitalized just simply hit the arrow up button and it will select the capital letter you need. If u notice the letter shown above each letter you stop on is capitalized. That is why just hit arrow up! I hope this helps everyone!! 

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Level 7

Re: Can't enter capital letters on Streaming Stick Plus

Hitting * did change letters to capital!

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Level 7

Re: Can't enter capital letters on Streaming Stick Plus

I have no arrow up button on the keypad using rook streaming stick+

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Level 7

Re: Can't enter capital letters on Streaming Stick Plus

Thank you!

 

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Level 8

Re: Can't enter capital letters on Streaming Stick Plus

when I come to a letter I want capitalized and hit the up arrow, it simply moves to the letter above it (such as "f" to "r" instead of making a capital F).  Hitting the asterisk key has no effect, as well.

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Level 8

Re: Can't enter capital letters on Streaming Stick Plus

ok, I got it now.  You mean use the up arrow on the TV screen, not the up arrow on the Roku stick.

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