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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Ajrose
Level 7
‎10-14-2021 05:38 PM

Cable subscription not being accepted

Apps stop excepting my password a few days ago when I log in with directv credentials apps come back with error saying I don’t have access but I do on any other device. Already deleted and reinstalled channels no luck hard reset and sat on the phone with directv customer service for hours this issue has been posted a dozen times and no real resolution posted. How can I fix my cable to app connection on roku tv?

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DBDukes
Community Streaming Expert
‎10-15-2021 04:18 AM

Re: Cable subscription not being accepted

@Ajrose 

You mentioned removing and reinstalling apps. There is a proper way to do that:

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

Do no skip step 2. Do not do steps out of order.

This may not resolve the issue, but it is a troubleshooting step that should be done.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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