Cameras & doorbells

[Mimi21]

Every time I log in to check on my mom with the camera. It tells me to update the firm software every time. Why does it do this. I have a second camera at my dad’s and it doesn’t do that at all. 

[RokuArjiemar · Accepted solution]

Hello! @Mimi21,

Thanks for your first post in the Roku Community!

Thank you for contacting us about the Roku Camera firmware update. We are glad to be of service and will do our best to assist you.

Firmware updates for supported Roku® Smart Home devices are released on a regular basis, but a variety of issues can cause a failure, such as a bad internet connection or an outdated Roku Smart Home mobile app.

Many issues can be resolved by restarting your smart home device and then trying to perform the action again. Follow the steps below to restart your smart home device in the Roku Smart Home mobile app.

Use the following steps to restart your smart home camera in the app.

1. Tap Home from the navigation bar 
2. Select your device
3. Tap Settings in the corner
4. Scroll down and tap Restart or Restart Camera

In order to update the firmware on your smart home device, your device must be both powered on and connected to the internet. Additionally, the Roku Smart Home app on your mobile device must be up to date.

For more detailed information about the Roku Smart Home software update issue, visit our Support page here:How to fix Roku Smart Home device software update issues

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar