Cameras & doorbells

[Ldawg11]

Why is my back door camera that is outside not recording just taking and saving pictures of motion I have all the settings correct I believe because it was working properly the other day

[renojim]

Do you have a subscription?  Did your free trial run out?

[Tahira]

I am having the same problem, only with my two new cameras. My older cameras are all recording video. I have a camera subscription. 

[RokuERey]

Hi @Tahira 

Greetings from the Roku Community!
We're glad to assist you with your problem with your Roku Smart Home subscription, which is not reflecting. Please go to the Roku Smart Home Subscription page or here. Under the Manage subscriptions section, unselect the camera and select the camera that you want to have a subscription for. Select continue and select Update subscription. A confirmation will appear that the subscription has been updated. This will ensure that the subscription has been selected, updated, and applied. If the issue persists, please try to restart or factory reset the camera.
Let us know how it goes, and we'll be glad to further assist you.

Regards,

Rey