Cameras & doorbells

[vandelay96]

Hi all,

Up until about a month ago, I was able to view my Roku SE camera via the Alexa mobile app, or on my Fire Tv and/or Echo Show.   Now, if I go to the mobile App, the camera is listed under devices, but says "Unresponsive"   Same when I ask to see it on the other Echo devices.   Any idea what's going on?   I did restart the camera and that didn't help.   Many thanks.

[RokuArjiemar · Accepted solution]

Hello! @vandelay96,

Thanks for posting here in the Roku Community!

We appreciate you reaching out to us about viewing your Roku Camera via Alexa. We're pleased to assist.

Steps to try:

1. Open the Alexa mobile app
2. Tap the More icon in the bottom corner 
3. Tap Skills & Games
4. Tap the search icon  in the top corner 
5. Enter Roku and tap Search
6. Select Roku Smart Home from the list
7. Tap the ENABLE TO USE button
8. When prompted, sign in to your Roku account. For help, learn what to do if you forget your email address or password.
9. Select Continue to Alexa App to return to the Alexa app
10. The Alexa app will look for your Roku devices on the Device Discovery screen. Be sure each Roku device is powered on if the Alexa app does not find it.
11. Select the Roku device you would like to use with Alexa and select CONTINUE

• If you are not able to select a Roku device you may need to tap Manage devices in the Roku Smart Home skill screen in the Alexa app to complete this step.
• You can change the name that appears on your Roku device by updating the location in your Roku account.

Please keep us updated on any progress you make and we will be happy to continue assisting you further. We look forward to hearing from you.

Thanks,
Arjiemar