Forum Discussion

Juststud's avatar
Juststud
Reel Rookie
2 years ago
Solved

Unable to link Indoor camera se to Google home

Hello! I recently purchased the Indoor Camera SE and it works great through the Roku app. However I can’t get it to work over Google home. I’m able to see that Google recognizes the camera, but I’m u...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Juststud,

    Thanks for your first post in the Roku Community!

    We're pleased to help you with the issue you're having connecting your Roku Indoor Camera to the Google Home App.

    Do you own a Roku Streaming device? If not, please follow the steps below.

    Turn off Website 2FA
    1. Go to my.roku.com.
    2. Sign in (If not already signed in)
    3. Tap “Account info”
    4. At the bottom of the screen click the button directly under “Two-Step Verification”
    5. To the right of the button, it will now show “Two-step verification is off”
    6. Click the “Save changes” button.
    7. Follow the steps to enable skills in for either Alexa or Google Home

    Make sure you are enabling the desired skill for Roku streaming or Roku Smart Home.

    Please keep us updated on any progress so we can assist you further. We are looking forward to hearing back from you.

    Thanks,
    Arjiemar

  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 years ago

    Hi Thequ33ncrunk,

    Thanks for your first post in the Roku Community!

    We understand that you want to control your Roku Smart Home camera through Google Home assistance. We'd be more than willing to assist you with this.

    Let's see if this will work for you. Kindly follow the steps below.

    How to set up Google Assistant:

    To control your smart home devices with Google Assistant, you need to link your Roku account to your Google account using the Google Home mobile app. Use the following steps to link your Roku account and Google account.

    1. Launch the Google Home mobile app on your smartphone
    2. Tap Get Started (Android) or Settings (iOS)
    3. Select Works with Google
    4. Tap the Magnifying glass icon and search for Roku
    5. Select Roku from the list
    6. When prompted, sign in to your Roku account
    7. Select Continue and follow the prompts to return to the Google Home app

    Once your Roku account is already linked to your Google account and if your Roku devices are missing in Google Home, you can force Google Assistant to rediscover any devices by saying "Hey Google, Sync my devices"

    For more details, you can visit our Roku Support article on how to use Google to control your Roku Smart Home devices.

    We hope you find this information helpful.

    Regards,
    Riamie

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Juststud,

Thanks for your first post in the Roku Community!

We're pleased to help you with the issue you're having connecting your Roku Indoor Camera to the Google Home App.

Do you own a Roku Streaming device? If not, please follow the steps below.

Turn off Website 2FA
  1. Go to my.roku.com.
  2. Sign in (If not already signed in)
  3. Tap “Account info”
  4. At the bottom of the screen click the button directly under “Two-Step Verification”
  5. To the right of the button, it will now show “Two-step verification is off”
  6. Click the “Save changes” button.
  7. Follow the steps to enable skills in for either Alexa or Google Home

Make sure you are enabling the desired skill for Roku streaming or Roku Smart Home.

Please keep us updated on any progress so we can assist you further. We are looking forward to hearing back from you.

Thanks,
Arjiemar

  • Juststud's avatar
    Juststud
    Reel Rookie
    2 years ago

    I’ve turned off 2FA already and it is linked up. I just can’t access any functionality of the camera through the Google home app. 

    • Juststud's avatar
      Juststud
      Reel Rookie
      2 years ago

      This is all I can see through Google Home. Would like to have everything functional in one app if possible

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Juststud,

        Thanks for the update,

        If the issue is still occurring, kindly provide us with the following details below, as we'd like to coordinate this with the appropriate Roku team for further investigation:

        • Roku Smart Home device model and Mac address (Smart Home mobile app, > Settings> Device Info)
        • Log ID (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

        Thanks,
        Arjiemar