Hi, @Quinones1
It's our pleasure to welcome you here in the Roku Community.
We appreciate you for posting your inquiry, and we'd be more than glad to assist. As a start, we'd like to collect more details regarding the issue you've encountered. Could you please elaborate on the issue you've experienced? Also, what specific Roku doorbell device are you having issues with?
With more details regarding the issue, we'll be able to assist you further.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
