I've checked with Walmart. They'll refund any roku devices purchased through them.
Issues:
- online help displays ancient & incorrect information for the app and the devices
- subscription fees and services offered changed with ZERO notice to the subscriber.
- 45 minutes lost to support call. She tried but 2nd level just ignored her and lied to end the call
- Subscription service lowered the number of cameras monitored to ONE, with no notice
- Subscription service changed the monitored camera from the important doorbell camera to a secondary camera
- Several deep programming issues in the app, yet the app and firmware? seem updated w/o notice and without providinga list of changes made--good luck resolving issues yourself.
- Reoccurring and unresolved cases involving 1) motion detection, 2) doorbell camera failures, and other core issues. Intolerable for anything advertised as a security system
- NO availability of Entry Sensor 3 packs for months, with ZERO estimate for availability. For a security system, this is terrible.
- Purchased from Wyze, none of the Roku devices or hubs can be used with Wyze add ons you might need when ROKU WON'T STOCK ENOUGH COMPONENTS.
- Unknown if Wyze security vulnerabilities are present in Roku devices
- Terrible Real-Time abilities for notifications, for alerts, for state changes when enabling a new security monitoring selection. Lousy programming, as if coded with thick crayons on wide-lined paper.
- 2nd level support willing to lie to get you off the phone. "No, we don't have any motion detection filters" followed by "the new software limits motion detection to 3 - 5 meters".
- Problem resolution that assumes it's best to have users redo/restart their networks, their setups, their home equipment, all roku devices--anything other than Roku checking their Change History for apps, device firmware, subscription services, etc..
Problem: doorbell camera stopped recording videos & stopped detecting trespassers unless they got w/i 3-5 meters of the camera. I was told it was a change rolled out to all cameras, with no notice given. While I got videos of me leaving the home, zero videos of people parking, exiting their car, trying to break into parked vehicles, and begin approaching the home.
I have restarted what I could, have stopped and restarted phone and app, have reset the "covered" camera when managing subscription, and canceled the auto-renew for the subscription service. Have confirmed with Wal-Mart that they'll refund the money lost to this junk.
Impressions:
Roku feels free to amend and break any subscription contracts at will
Roku doesn't care about the many complaints that are recorded ever since they announced the product.
Maybe I'm wrong? But I don't see a lot of resolved cases whose findings are pushed to the documentation nor to the scripts that Helpdesk Support must use.
Roku, your IoT architecture for streamers is excellent. Why is your product and service managed and supported and coded and updated so poorly?
