Cameras & doorbells

[zmadcaptinizin]

I'm not able to get my Smart Home Camera 360 does not play sound from the camera. So you can't talk through the camera at all. I've checked all settings on app and phone. 

I've seen others that had this issue but not a fix.

Thanks

[RokuArjiemar · Accepted solution]

Hello! @zmadcaptinizin,

Welcome aboard here in the Roku Community!

Thank you for reaching out to us about your Roku Indoor Camera 360. We're pleased to assist.

If your Wi-Fi is working but the sound for your video live stream or recording is still muffled or distorted, refer to the tips below:

• Check that the speaker on your camera or doorbell is not being covered or obstructed. Do not have your device completely covered.
• Make sure your camera or doorbell is not directly exposed to loud noises that could be affecting the sound quality. Do not have your device located on a TV or music speaker.

If you hear no sound on your video live stream or recording, make sure you enable sound for your video live stream or recording.

• Video Live stream
  1. Open the Home screen
  2. Select your camera or doorbell
  3. Tap Sound
• Recordings
  1. Open the Home screen
  2. Select your camera or doorbell
  3. Tap Settings
  4. Tap Advanced settings
  5. Toggle on Record sound

If you are still experiencing video and sound issues with your live stream or recordings, try updating the smart home app or check for firmware updates.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar