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sulohna
Binge Watcher

SE outdoor camera suddenly gives error code 20010

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My SE outdoor camera is about a month old, and suddenly it will not connect.  It instructs me to "power cycle" the camera and gives error code 20010.  I don't have any idea what that means or how to do it.  Is there a list of codes?  And I get nothing when I search power cycle.  Please advise...it was working just fine, and I am up to date.

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RokuArjiemar
Community Moderator
Community Moderator

Re: SE outdoor camera suddenly gives error code 20010

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Hello! @sulohna,

Thanks for the post.

We appreciate you reaching out to us about your Outdoor Camera SE. We're pleased to assist.

Description: The error will receive an error of "2001" when trying to launch the Roku Smart Home app. This error is caused by an invalid token on the smartphone or tablet. It can be generated by the app being idle too long in the background, mainly seen on Android devices.

Troubleshooting steps

  1. Forcefully close the Roku Smart Home application.
    • On Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
    • On iOS: From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. Swipe up on the app's preview to close the app.
    • Relaunch the app after closing.
  2. Please sign out of the app by tapping account and pressing "Sign out" at the bottom.
  3. Sign back into the app.

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

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RokuArjiemar
Community Moderator
Community Moderator

Re: SE outdoor camera suddenly gives error code 20010

Jump to solution

Hello! @sulohna,

Thanks for the post.

We appreciate you reaching out to us about your Outdoor Camera SE. We're pleased to assist.

Description: The error will receive an error of "2001" when trying to launch the Roku Smart Home app. This error is caused by an invalid token on the smartphone or tablet. It can be generated by the app being idle too long in the background, mainly seen on Android devices.

Troubleshooting steps

  1. Forcefully close the Roku Smart Home application.
    • On Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
    • On iOS: From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. Swipe up on the app's preview to close the app.
    • Relaunch the app after closing.
  2. Please sign out of the app by tapping account and pressing "Sign out" at the bottom.
  3. Sign back into the app.

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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