Cameras & doorbells

[Jearen]

I can not sync my time zone on my doorbell camera. The app states that it is synced, when I check It shows a 2 hour difference. It is correct on my tv but the camera video is different.so if I ever had to file an insurance or police report the time stamp would be off. Any ideas? Thanks in advance.

[RokuJanadeeK · Accepted solution]

Hi @Jearen,

Thanks for bringing this to our attention. 

We understand that you're having issues with your Roku device.

A couple of steps to try:

• Restart all the devices including the router and Roku device
• Uninstall and install the app

Let us know if the issue is persistent.

Regards,
Janadee

[Jearen]

Thank you, I have the time zone fixed but I can not change to a 12 hour format. but that is alright.

Thank you for your help.

Hope you had a nice Holiday : )