Cameras & doorbells

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CRPuravida
Reel Rookie

Roku SE Indoor camera not getting first set up prompt after pushing set up button at the bottom

Roku Indoor camera SE. Plugged in. red light flashing in Front : yes... Pulled the base away from camera.. pressed setup button on the base... not getting prompt "Ready to connect"  

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4 REPLIES 4
Chas33
Newbie

Re: Roku SE Indoor camera not getting first set up prompt after pushing set up button at the bottom

Anyone provide an answer? I have the same issue

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RokuEuniceL
Community Moderator
Community Moderator

Re: Roku SE Indoor camera not getting first set up prompt after pushing set up button at the bottom

Hi @CRPuravida @Chas33,

Welcome to the Roku Community!

We're happy to help you set up your Roku Indoor Camera. Please be advised that before you get started, make sure your smartphone or tablet is connected to your 2.4 GHz Wi-Fi network and that your internet connection can reach you. If, in any case, you are not getting the prompt "Ready to connect," please try to re-set up the camera by unplugging it from the wall outlet and plugging it back in. Hold the Setup button on the camera for 15-20 seconds until the light blinks to factory reset, and you can delete the camera from the main home page of the Roku Smart Home App and start again. You can check out this link here for guided steps to set up your Roku Indoor Camera SE.

Let us know if this works for you.
All the best,

Eunice

Eunice L.
Roku Community Moderator
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CRPuravida
Reel Rookie

Re: Roku SE Indoor camera not getting first set up prompt after pushing set up button at the bottom

Did every step which yoiu mentioned,... not getting the prompt. Now even the light stopped blinking 😞

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku SE Indoor camera not getting first set up prompt after pushing set up button at the bottom

Hi @CRPuravida,

Thanks for keeping us posted!

Kindly be informed that we have passed along your information and concern to the Support team. They will assist you further regarding your concern, so we recommend keeping an eye on your email since they will contact you from there.

In the meantime, we appreciate your patience and understanding.

All the best,
Kash

Takashi O.
Roku Community Moderator
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