Cameras & doorbells

Discover how to use Roku cameras and doorbells in your home. Join the community discussion for installation tips, troubleshooting, resources, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RokuDanny-R
Retired Moderator

Re: Roku Outdoor Camera SE: Motion Events not Triggering

@NoNi79

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Whitecrw
Reel Rookie

Re: Roku Outdoor Camera SE: Motion Events not Triggering

Could be signal strength.  I improved that and the recording improved as well. 

0 Kudos

Re: Roku Outdoor Camera SE: Motion Events not Triggering

Same so frustrating! Roku camera is trash 

Whitecrw
Reel Rookie

Re: Roku Outdoor Camera SE: Motion Events not Triggering

Check your signal. You might need to reposition the base station if that's the model you have. Mine's now inside closer to the window with stronger signal strength. 

0 Kudos

Re: Roku Outdoor Camera SE: Motion Events not Triggering

I love the only reply from Roku is they have passed this over to the support team. ROKU CAMERAS ARE ABSOLUTE TRASH. I have returned to walmart to get a new and it does the same thing. They work for about 10 hours. Then its like it crashes and stops detecting motion. If you bring up your live feed and wait the like 3 minutes for it to finally connect it will start detecting motion again for about 4-5 hours but will stop again and you have to repeat. Go buy Ring or Blink cause for the first time Roku is an absolute let down. Love their TVs and Streaming devices but they did not spend anytime trying to perfect the camera because this thing is HORRIBLE. 

dakopyc
Binge Watcher

Re: Roku Outdoor Camera SE: Motion Events not Triggering

OK, so... replying to my own post again. 😕 This time, I'm getting Motion Events (or Sound Events) that trigger and event -- but no "recording" is being uploaded to the cloud, and instead only a single "still frame" image is shown -- along with "error 2005". Hmm. This is frustrating.

The "live streams" seem to work fine, but the triggering of events and uploading of the "clips" associated with those events seems to have recently (and suddenly) stopped working as expected.

FYI one camera is "wired" (for power) and the other is "wireless" (battery is charged) -- and both are on Wifi, within close-range of the base-station. All firmware is up-to-date to the latest versions.

A76D0DA1-7958-4ADC-A416-D0790CF1266F.jpeg

0 Kudos
RokuDanny-R
Retired Moderator

Re: Roku Outdoor Camera SE: Motion Events not Triggering

@dakopyc 

Thanks for the post.

In regards to your event recordings, does the camera that you are experiencing this issue with have a subscription linked to it?

For the issue you are experiencing with the error code, can you please provide us with more information:

  • What specific device model device are you using?
  • what is the router brand, make and model you are using?

Once we have this information, we will be able to investigate the issue you are experiencing.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Luciusfunk
Reel Rookie

Re: Roku Outdoor Camera SE: Motion Events not Triggering

I have two Outdoor Wired SE cameras. Only one has motion detection. I’ve reset the camera multiple times, deleted it from the app, and added it, still no motion detection. 

RokuDanny-R
Retired Moderator

Re: Roku Outdoor Camera SE: Motion Events not Triggering

Greetings @Luciusfunk 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Camera.

The first troubleshooting step we would recommend is to restart your camera to see if the issue is still occurring. If you are still unable to resolve the issue, can you please provide us with a screenshot of your settings for that camera for motion detection within the Roku Smart Home mobile app?

Please keep us posted what you find out and we will be more than happy to continue assisting you should you need further help.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Afensel
Reel Rookie

Re: Roku Outdoor Camera SE: Motion Events not Triggering

I was here two months ago with the same problem.  I did get a phone call back from an agent. She synced the cam on their end and everything worked.  Too bad it has now been two months, and I have the same problem again. I hope they “sync on their end” again.  I did all the basic trouble shooting.  It won’t work correctly!

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.