Cameras & doorbells

[zeke16316]

Todays events play back as designed on both my IPhone and Roku TV

The problem lies in the events from 3 days ago.  They won;t play and turn grey on my iphone.

On the TV, I rec a message: "this video is unavailable"

Thanks

[RokuJohnB]

Hi @zeke16316,

Greetings from the Roku Community!

We understand you are unable to view the event recordings that were recorded two days ago. We're happy to help. Please try to uninstall the Roku smart home app and re-install back again.

If the problem still persists, keep us posted.

Best regards,
John

[thewalkersfamil]

I tried everything to get mine fixed. Even called the number only to be hung up on. The only thing that worked was I had ended my subscription. They magically started working again. I did turn my subscription back on and am good to good. 

[zeke16316]

Yes, I tried this solution twice, to no avail.  Playback doesn't occur on Roku TV either.

[zeke16316]

You are correct about customer service, two different Roku employees hung up on me.  The third was helpful and escalated the issue.  I still haven't heard anything from the higher-ups.

[zeke16316]

I have tried this twice but this action hasn't helped.  Please understand also, playback doesnt work on the Roku TV tile either.