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Channel Surfer

On is off and off is on???

When I turn on the cameras and the app refreshes they immediately turn off.  Unplugging and plugging back in was fixing this but not anymore so now when the camera shows “off” it’s actually on and recording and when it shows on it’s actually off.  I can’t turn them on because the refresh turns them off again and I can’t turn them on because refresh turns them back off.  How is this even a thing??  I’m a little over a month in to a yearly subscription and am ready to get my money back. This is ridiculous.  

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Retired Moderator

Re: On is off and off is on???

Hello @Pamelina 

Thanks for posting in the Roku Community regarding the issue you are experiencing with your Roku Smart Home mobile.

We are aware of the issue you are reporting and the appropriate Roku team is currently investigating. Once more information is available, I'll be sure to post an update in the Roku Community.

We appreciate your patience and understanding in the meantime.


Danny R.
Roku Community Moderator
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