Cameras & doorbells

[Manda424]

I also have sound issues but not all the time. Sometimes it sounds like people having a conversation that you can’t really understand Because it’s faint, but annoying, Or sometimes the camera distorts my voice making it sound like there’s another person but because it’s not in view of the camera (camera is in the hallway and I was in the bedroom…ALONE) You could think it’s two different people. Sometimes there’s a banging like some pounding off of the Other side of the wall, even though there’s no one in the room or nothing is banging the wall. It drives me insane because then it almost is like there’s someone else in the house when I’m here alone or there’s someone in the house when I’m not here at all

[RokuRiamie-D · Accepted solution]

Hi @Manda424,

Welcome to the Roku Community!

We'll be more than happy to help you today with your issue with the distorted sound of the Roku camera.

Let's see if this will work for you.

• Make sure the Roku Smart Home app and camera firmware are up to date.
• Check the signal strength: If it is below 3 bars, we suggest moving the camera closer to the router.

1. Settings
2. Device Info
3. Signal Strength

• Power cycle the camera.

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

• Factory reset and set it up as a new device. How to factory reset your Roku Smart Home device
• If the problem continues, restart your modem by doing the process below:

1. Unplug the modem from the power source for 10 seconds.
2. Wait for 10 seconds
3. Plug it back and wait until it loads completely before you connect your internet to the internet.

Please let us know if these troubleshooting steps help you to resolve the issue. Please keep us posted.

Regards,
Riamie