Kookie18
Level 7

Initial setup not working of indoor camera

Indoor camera SE 2 pack. One connected and is working fine. The other one fails to connect every single time. I’ve done the hard reset and it doesn’t work. #indoorcamera

0 Kudos
5 REPLIES 5
RokuDanny-R
Roku Employee
Roku Employee

Re: Initial setup not working

@Kookie18

Thanks for the post.

Can you please specify the issue you are experiencing? Where in the setup process is your Roku Smart Home camera failing to be exact? When setting up your Roku Smart Home camera, is the device close to your wireless network?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
stonerod
Level 8

Re: Initial setup not working

Set phone to a 2.4 network, downloaded Roku APP, connected camera to power, got flashing red light, selected device in the APP, got to "press the setup" page, pressed and nothing.....except camera keeps saying "ready to connect".

I have repeated the setup process (10) times to no avail.

RokuDanny-R
Roku Employee
Roku Employee

Re: Initial setup not working

@stonerod

Thanks for the post.

Are you making sure to follow the instructions that are included in the Roku Smart Home camera box specifically in the order instructed? When pressing the button on the camera during setup, are you making sure to press firmly on the button? Can you specify the exact steps you are doing during the setup process and what is happening when you are experiencing an issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
stonerod
Level 8

Re: Initial setup not working

Danny...

I have done everything 6-times including:

Resetting router, resetting camera, uninstalling and downloading the app, and adding new device.  At that point all I get is the camera saying "ready to connect".....and it won't shut up !

Help

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Initial setup not working

@stonerod

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos