Cameras & doorbells

[Hispanekkk]

My indoor camera 360, stopped recording videos in events three days ago. I didn’t change any settings. I uninstalled and installed again but same issues. Why pay for a subscription if videos aren’t recorded for review at a later time. 

[RokuRiamie-D]

Hi @Hispanekkk,

Welcome to the Roku Community.

We understand that your Roku Indoor Camera 360 has stopped recording. Thank you for letting us know about this, and we appreciate the troubleshooting process you have taken to try to fix the issue. No worries; we are more than happy to help you.

Roku cameras will only record it if there is an event or motion detected. Please make sure that the detection setting of the Roku Smart Home app is on. We would like to know if this is only happening to one camera or to multiple cameras. But if this only happened to one camera, you suggest trying to restart your Roku camera. Here is the step-by-step process: 

1. Plug in your camera if it is not already powered on.
2. Press and hold the Setup button for 10 seconds.
3. Wait at least 30 seconds for your camera to restart.

If the issue persists, our Roku Support team would be more than willing to sort this out for you. Kindly visit our Roku Support page and choose the "Roku Smart Home" category. You should have the option to talk, chat, or email with one of our live experts here.

We hope this information will help you resolve your concern.

Regards,
Riamie