Cameras & doorbells

[Sh80waY]

This has been going on WAY TOO LONG! The reason i got the doorbell and subscription is for SECURITY PURPOSES and i can't even feel safe by knowing if something happened it would be documented! I'm fed up wit th BULL**bleep** and i want reimbursement! You mufuccas should not be able to get away with providing half asses services and devices while receiving full payment

[RokuRiamie-D]

Hi @Sh80waY,

Thank you for your first post in the Roku Community!

We would be more than willing to assist you with your concern about the event's video recording particularly the error 09: Video Player Error.

We highly recommend trying to download the Roku Smart Home app using another phone or tablet. Then, log in with the same Roku account credentials to see if it will allow you to view the event recordings without encountering an error.

If the issue persists, kindly provide us with the following details:

• Firmware Version of the Roku Smart Home app
• Model of your Phone
• OS version of your phone

For reference, you can visit our Roku Support article: How to install the Roku Smart Home mobile app

We look forward to your response.

Regards,
Riamie