Cameras & doorbells

[Dsmith97]

Firmware will not update. It has been trying for hours and the base station just gets really hot. Directly connected to the router a few inches away. The camera itself only stays connected for a few seconds at a time. 

[RokuJechealR · Accepted solution]

Hi @Dsmith97,

Welcome to the Roku Community, and thanks for posting in regards to your Roku Smart Home Outdoor Cameras not updating!

Let's try to perform a restart of your Roku camera to see if it can update.

Follow the steps below to restart your smart home device in the app. If your device does not have a restart option in the app, alternate instructions are also provided below.

1. Tap Home from the navigation bar
2. Select your device
3. Tap Settings in the corner
4. Scroll down and tap Restart or Restart Camera

If you are restarting a Roku Outdoor Camera SE, use the following steps instead:

1. Tap Home from the navigation bar
2. Select your camera
3. Tap More
4. Tap Turn off
5. Wait 30 seconds
6. Tap the Power icon

If you're looking to learn more information about restarting your Roku camera, we would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.
Here's the link to their FAQ page: What to do if your Roku Smart Home device is unable to update software

Keep us posted on what you find out.

All the best,

Chel