Cameras & doorbells

[Jerrybob]

My doorbell is a piece of s**t. You get notifications good for a day or so,then nothing. Then you have to sign into app, Everytime I sign in I have to change password. It's the worst $100 I have ever spent. I didn't sign up for cloud live images. It's take photos, blurry that person 3 feet away are unrecognizable. Try to remove images is like pulling teeth,it's an all day job to delete a half dozen images

[RokuEuniceL]

Hi @Jerrybob,

Greetings from the Roku Community!

We truly apologize for the inconvenience that this has caused you. Please be advised that the outage affecting signing in and using both the Roku Mobile App and Roku Smart Home has already been resolved. How far is your Roku Video Doorbell SE from your network router, by the way? Please try cleaning the lens of your camera with a soft cloth, rebooting your router, and restarting your Roku Video Doorbell. Usually, a network signal or intermittent connection causes blurry photos.

Let us know how it goes, and we'll be happy to assist you further.

Kind regards,

Eunice