Cameras & doorbells

[JorgeSld]

Hi. I have four Roku cameras and in the app they work fine. But when tried to pin any camera to the Home Screen the little screen appear and keeps loading but nothing appears. Then get an error message “Something went wrong. Please pin your camera again.” Any idea? Thanks.

Roku Ultra
Model 4800X
Software 14.1.4 build 7709

[Bluya76]

Same issue here. No matter how many times I try, the result is the same, error message. 

Roku Smart Soundbar

Model 9101X

Software Vers. 14.1

[TronCarterIII]

Im guessing not all models support pinning of the cameras, because I don't see thattl option anywhere in the Roku camera app on my TCL ROKU TV or on any of my streaming boxes. Can you tell me how you are even getting it to show you an option to pin it?

Thx

[Bluya76]

In the roku camera app there's an option called camera carousel. Hitting the "*" button on the remote, it opens to the options. 3rd option down is "PIN 'living room' to your screen". Hitting that option then attempts to "PIP", and after a few moments of attempting the,  error will pop up. 

One thing I've noticed is notifications that will pop up in the right corner of the TV whenever a person or pet is detected. I'm not sure if that's new or I've never noticed it prior to the option for pinning.

[Bluya76]

Update, the pinning is now working on my soundbars. Nothing was done on my part make it work.

Forget my post, the reliability is garbage. It's so hit and miss whether the camera video comes through, and the pinning is even worse. The cameras are no moe than 15 to 20 feet from my router with no walls in between. So, there's no excuse. My ring cameras work flawless. Come on roku do better.