Cameras & doorbells

[CatchMyIntruder]

My subscription is current but for some reason my security cameras stopped recording events. I am certain that I have an intruder but my camera fails to catch the intrusion events.

[RokuJohnB · Accepted solution]

Hi @CatchMyIntruder,

Thank you for your first post here in the Roku Community!

We understand that the Roku cameras are giving you trouble because they aren't recording. We're happy to help. Confirm the Roku Smart Home app and outdoor camera firmware are up-to-date by navigating Home of the app > Account > Firmware update. Confirm that Detects Motion and Detects Sound are turned on in the Events Recording setting.

For more troubleshooting steps, check out this support article on how to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell.

Please try doing this and see if it helps with what you're experiencing.

Best regards,
John