Cameras & doorbells

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Broke the back plate and stripped the screws

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Hi my name is Shane I bought a Roku doorbell & Chime SE
I stripped the screws and broke the back plate is there any way I can get a new back plate in some screws or do I have to buy a whole new doorbell?

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1 Solution

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RokuDanny-R
Retired Moderator

Re: Broke the back plate and stripped the screws

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Greetings @shaneaaustin 

Welcome to the Roku Community and thanks for posting regarding your Roku Smart Home Doorbell.

Sounds like you're extremely strong if you were able to break the back plate of the mount! No worries, I've passed along your concerns and information to our Support team. They will reach out and assist you further.

If you have another Roku issue in the future, please don't hesitate posting in the Roku Community again.


Happy Streaming,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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2 REPLIES 2
RokuDanny-R
Retired Moderator

Re: Broke the back plate and stripped the screws

Jump to solution

Greetings @shaneaaustin 

Welcome to the Roku Community and thanks for posting regarding your Roku Smart Home Doorbell.

Sounds like you're extremely strong if you were able to break the back plate of the mount! No worries, I've passed along your concerns and information to our Support team. They will reach out and assist you further.

If you have another Roku issue in the future, please don't hesitate posting in the Roku Community again.


Happy Streaming,
Danny

Danny R.
Roku Community Moderator
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Dg89
Reel Rookie

Re: Broke the back plate and stripped the screws

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I need one of those back plates too.  They seem to be impossible to find. 

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